AustralisInk Publisher

Terms & Conditions

TERMS & CONDITIONS

AustralisInk Publisher Terms & Conditions

These Terms & Conditions explain the terms that apply to projects, services, website usage, and communications provided by AustralisInk Publisher.

01

Copyright

Unless otherwise agreed in writing, the client will retain the rights to the original content provided by them and to the final content developed and delivered as part of the agreed service.

AustralisInk Publisher does not claim ownership of the client's manuscript or original intellectual property. Once the agreed project has been completed and delivered, the client may use, publish, distribute, or otherwise utilize the delivered work in accordance with the agreed project terms.

Any third-party materials, licensed assets, stock images, fonts, software, or other resources used within a project remain subject to their respective licensing and usage conditions.

02

Payment

Payment terms will be communicated and agreed upon before the commencement of a project.

For services requiring advance payment, work will begin once the required payment has been received and confirmed. Any applicable transaction fees, taxes, currency conversion charges, or payment processing fees will be the responsibility of the client unless otherwise agreed in writing.

Project timelines may be affected if required payments, materials, approvals, or information are delayed.

03

Revisions

AustralisInk Publisher provides revisions according to the scope and requirements agreed upon at the beginning of each project.

Revision requests should generally be submitted within 7 days of the delivery of the relevant work. In certain circumstances, a revision period of up to 14 days may be allowed at the discretion of AustralisInk Publisher.

Revisions must relate to the original project requirements. Requests involving substantial changes to the original brief, new content, additional services, or a significant change in direction may be treated as a new service or may incur additional charges.

Revision turnaround times depend on project urgency, workload, and the complexity of the requested changes. A standard minimum turnaround time of 24 hours may apply.

04

Project Requirements

All major project requirements, deliverables, timelines, and service expectations will be discussed with the client before the project begins.

Clients are responsible for providing accurate and complete information, materials, manuscripts, instructions, approvals, and feedback required for the successful completion of their project.

Any dispute regarding project scope or deliverables will be considered based on the originally agreed requirements, these Terms & Conditions, and reasonable business practices.

Delays caused by incomplete information, late feedback, or delayed approvals from the client may affect the project delivery timeline.

05

Refund Policy

A client may request a refund before work has commenced on a project, subject to any applicable payment processing or transaction charges.

Once work has commenced, refund eligibility may depend on the stage of the project, work already completed, resources allocated, and the nature of the service purchased.

Refund requests may not be accepted for services purchased through limited-time offers, discounted promotions, special packages, or other promotional campaigns where the applicable terms state that the purchase is non-refundable.

If a client is dissatisfied with a delivered service, they should contact AustralisInk Publisher within 5 days of project completion so that the matter can be reviewed and, where appropriate, addressed through revisions or other reasonable solutions.

If no refund or service-related concern is raised within the applicable period, the delivered service may be considered accepted by the client.

06

Term of Use of This Website

The information available on the AustralisInk Publisher website is provided for general informational and service-related purposes. Website content does not constitute professional, legal, financial, publishing, or other specialized advice unless expressly stated otherwise.

AustralisInk Publisher makes reasonable efforts to maintain accurate and updated information on the website; however, we do not guarantee that all information will always be complete, current, or error-free.

AustralisInk Publisher, its affiliates, associates, representatives, contractors, or employees shall not be responsible for losses or damages resulting from reliance on inaccurate, incomplete, outdated, or inadvertently incorrect information published on the website.

We do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors, viruses, communication failures, unauthorized access, or other technical issues.

You agree not to misuse the website or its services and agree to comply with all applicable laws and regulations while accessing or using our website.

You agree to indemnify and hold harmless AustralisInk Publisher, its affiliates, officers, employees, representatives, and service providers from claims, liabilities, damages, losses, or expenses arising from your misuse of the website, violation of these Terms & Conditions, or infringement of any third-party rights.

Your use of this website does not create a partnership, joint venture, employment, franchise, or agency relationship between you and AustralisInk Publisher.

07

Representatives & Communication

AustralisInk Publisher operates in the global market and may communicate with clients from different countries and regions.

For operational, communication, or customer-service purposes, representatives may use professional names or regionally appropriate names when interacting with customers. This practice is intended to facilitate communication and provide a convenient customer experience and does not alter the identity or contractual relationship of AustralisInk Publisher.

08

Email & Mobile Phone Policy

This policy explains how AustralisInk Publisher may use email addresses and mobile phone numbers provided by clients or website visitors for communication related to our services.

Consent & Usage

By voluntarily providing your email address and/or mobile phone number, you may consent to receive communications from AustralisInk Publisher.

  • Project updates
  • Service-related notifications
  • Design or project attachments
  • Revision updates
  • Order-related information
  • Important account or service notifications
  • Newsletters and promotional communications where applicable

Carrier Charges Disclosure

Standard messaging, mobile, and data charges may apply depending on your mobile carrier and service plan. AustralisInk Publisher is not responsible for charges imposed by your mobile network provider.

Stop & Unsubscribe

If you no longer wish to receive marketing communications:

  • For emails, use the "Unsubscribe" link included at the bottom of applicable emails.
  • For SMS communications, reply "STOP" to an applicable message where this option is supported.

Frequency of Communication

We aim to keep communications at a reasonable frequency. The number and frequency of messages may vary depending on active projects, service requirements, important updates, promotional campaigns, or urgent notifications.

Security of Information

AustralisInk Publisher takes reasonable measures to protect contact information provided by customers.

Email addresses and mobile phone numbers will not knowingly be shared with third parties for unrelated purposes without appropriate consent, except where disclosure is required by law or necessary for legitimate service, technical, payment, communication, or operational purposes.

Changes to This Policy

AustralisInk Publisher reserves the right to update or modify these Terms & Conditions and communication policies when necessary.

Any changes may be published on this website and will become effective from the date stated in the updated version or, where no date is specified, upon publication.

09

SMS & Email Terms & Conditions

Overview

By subscribing to SMS or email communications from AustralisInk Publisher, you agree to receive communications that may include service updates, project notifications, promotional information, announcements, and other communications related to our services.

Opt-In Process

SMS Subscription: When you voluntarily provide your mobile phone number and choose to receive SMS communications, you may receive a confirmation message where applicable. By completing the applicable opt-in process, you consent to receive SMS communications from AustralisInk Publisher.

Email Subscription: By providing your email address and selecting or otherwise indicating your preference to receive communications, you consent to receive relevant emails from AustralisInk Publisher.

Message Frequency

The frequency of SMS and email communications may vary depending on your active projects, communication preferences, service requirements, notifications, and promotional activities.

We aim to maintain a reasonable communication frequency while ensuring that important project-related information is delivered on time.

Opt-Out Process

SMS Opt-Out: You may opt out of applicable SMS communications at any time by replying "STOP" to an SMS message.

Email Opt-Out: You may unsubscribe from marketing emails by selecting the "Unsubscribe" option provided in the email.

You may also contact AustralisInk Publisher directly to request removal from applicable marketing communication lists.

Opting out of marketing communications does not prevent us from sending essential transactional messages relating to an active project, order, payment, or service where such communication is necessary.

Cost

There is generally no additional charge from AustralisInk Publisher for receiving emails.

For SMS communications, standard message and data rates may apply depending on your mobile carrier and service plan.

Privacy Policy

Your privacy is important to us. Information collected through our website and communication channels is handled according to our applicable Privacy Policy.

Support

If you have questions regarding our SMS or email communication services, please contact the AustralisInk Publisher support team through the contact information provided on our website.

Modifications

AustralisInk Publisher may modify these SMS and Email Terms & Conditions from time to time.

Changes will become effective when the updated terms are published on our website unless otherwise stated.

Compliance

AustralisInk Publisher aims to operate its SMS and email communication programs in accordance with applicable laws, regulations, carrier requirements, and industry standards.

Have Questions?

We're Here to Help

If you have any questions or concerns regarding these Terms & Conditions or our communication policies, please contact AustralisInk Publisher through the contact information provided on our website.

Scroll to Top